As a financial services provider, RoboForex may receive requests from Law Enforcement Agencies (LEAs). This page provides basic guidance on how authorized Law Enforcement Agencies may contact us to request information. It also outlines the information and documentation we need to receive in order to process the request promptly and efficiently.
If you are an authorized law enforcement officer, please send your request to business@RoboForex.com and indicate "RoboForex". If the request concerns cross-border asset confiscation, please refer to the relevant documents under the Mutual Legal Assistance Treaty.
Please ensure that your request complies with the requirements outlined below. Missing or incomplete information may result in a delay in our response.
1. Email address domain
Use a domain from an official government or law enforcement agency.
2. Subject
Refer to the jurisdiction of the law enforcement agency. State the action requested.
3. Content
Provide the following information in English:
- Full name of the law enforcement agency
- Full name, position, mailing address, email address and phone number of the requester
- Background of the investigation
- All relevant wallet addresses and transaction codes (TXIDs)
- All relevant information including UID, registered phone number and email address of the requested user if available
- Actions that the Law Enforcement Agencies want RoboForex to take and a reasonable timeframe.
4. Attachments
Documentary evidence of your personal authority to process this request as a representative of your law enforcement agency (e.g. a picture of your employee ID). A signed court order and/or official letter from your law enforcement agency that includes all details regarding the incident and the action or information requested in English.
We make every effort to respond to your emails as quickly as possible. If you do not receive a response from us, please check your spam or junk folder.