FAQs

RoboForex was incorporated under the Cyprus Companies Act, Chapter 113 as a Limited Liability Company, with registration number HE 356877, on June 15, 2016. The Company began operations as a regulated CFD provider on June 25, 2018 after being licensed by the Cyprus Securities and Exchange Commission (CySEC).

You can contact the Company's customer support team by sending an email to support@roboforex.eu or sending a message via our website me in the 'Contact Us' section (https://www.roboforex.eu/en/company/contactus).

At RoboForex, protecting our clients' data is a top priority. The company adheres to industry-leading practices detailed in our privacy policy. Additionally, we recommend a few steps to increase the security of your personal data:

  • Password security: Never reveal your password or sensitive account information to anyone.
  • Fraud awareness: Be cautious of scammers impersonating reputable companies and avoid sharing personal information with them.
  • Email and SMS safety: Don't click on links or open attachments from unfamiliar emails or reply to unfamiliar SMS messages. Always verify their legitimacy.
  • Safe transactions: Only make transactions through our secure portal and trading platform and never transfer money to outside sources.
  • Regular updates: Regularly change your passwords and install anti-malware software on all your devices.

The Company may use your personal information for one or more of the following purposes:

  • Confirm/verify your identity.
  • Evaluate your suitability/convenience for the products and services we offer.
  • Process your transactions you.
  • To manage the accounts that the client holds with the Company.
  • To provide you with transaction-related and post-transaction services.
  • To notify you about products and/or services that may be of interest to you.
  • To update you on matters relating to your business relationship with us.
  • To analyze statistical data so that we can provide you with better products and/or services.
  • To enhance security controls for the Company's networks and systems.
  • To identify, assess, mitigate, prevent and investigate fraudulent activities in any form prohibited by applicable law.
  • To defend against potential legal claims ra.
  • Sharing your personal data within the Group of Companies (if applicable) for the purposes of updating/verifying your personal data in accordance with relevant anti-money laundering compliance frameworks.
  • Risk management.

You will be required to submit the following verification documents, issued in your name and showing your details:

  1. Valid identification documents – Photo identification, including a passport (both pages must be clearly visible) or national identity card (front and back).
  2. Valid identification documents (issued within the last 3 months) – Bank or credit card statement (acceptable electronic PDF copy) or recent utility bill (water, electricity or phone bill, internet, council tax). Please note that we do not accept mobile phone bills.
  3. Bank statements issued within the last 3 months.

For assistance with this issue, please contact our support team via email at support@roboforex.eu.

To change your platform password, please follow these steps:

  1. Log in to the platform
  2. Click 'Log in'
  3. Click 'Forgot Password'
  4. Done required fields
  5. Check email